Terms of service

Terms of Service, Madeva

Overview

Welcome to Madeva. The words "we," "us," and "our" refer to Madeva. We operate this website and store, including all related content, features, tools, and products, to provide you with a smooth shopping experience (the "Services").

These Terms of Service, together with any policies referenced here, describe your rights and responsibilities when using our Services. Please read them carefully, as they include important information about your legal rights, warranty disclaimers, and limits on our liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use or access our Services.

Section 1: Access and Account

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, and that you consent to any minor dependents using the Services on devices you own or manage.

To use the Services, including browsing our store or purchasing products, you may be asked to provide information such as your email address, billing details, payment information, and shipping address. You confirm that all information you provide is accurate, current, and complete, and that you have the right to provide it.

You are responsible for keeping your account credentials secure and for all activity on your account. You may not transfer, sell, or license your account to anyone else.

Section 2: Our Products

We do our best to represent our products accurately on this website. However, colors and appearance may vary slightly depending on your screen or device settings. We cannot guarantee that a product will look or perform exactly as shown.

Product descriptions may change at any time without notice, and we reserve the right to discontinue any product or limit quantities available to any customer, region, or jurisdiction.

Section 3: Orders

Placing an order is an offer to purchase, which we may accept or decline where permitted by law. An order is only confirmed once we accept it and process your payment.

Please check your order carefully before submitting it, as we may not be able to accommodate cancellations once it has been accepted or processed.

If we cancel or change an order, we will try to notify you using the email, billing address, or phone number provided.

Returns and exchanges are handled in line with our Return & Refund Policy.

You confirm that your purchases are for personal or household use and not for unauthorized resale.

Section 4: Prices and Billing

Prices and promotions may change without notice. The price charged is the one applicable at the time your order is placed, as shown during checkout and/or in your order confirmation.

Any applicable taxes, shipping costs, or other charges will be displayed during checkout where required.

You agree to keep your account and payment information accurate and up to date. You confirm that any payment details you provide are true and that you are authorized to use the payment method for your purchase.

Section 5: Shipping and Delivery

Delivery times are estimates only and may vary depending on your location, shipping method, product availability, courier, customs, and other circumstances.

We are not responsible for delays caused by circumstances outside our reasonable control.

Nothing in these Terms limits your statutory consumer rights relating to delivery, non-delivery, or damaged goods.

Section 6: Intellectual Property

All content on our Services, including our branding, text, images, graphics, product photographs, logos, and design, belongs to Madeva or our licensors and is protected by copyright and other intellectual property laws.

You may use our Services for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, or create derivative works from our content without our written permission, except where permitted by law.

Our name, logo, and branding may not be used without our prior consent.

Section 7: Optional Tools

We may provide access to tools or services provided by third parties that we do not control or monitor.

These tools may be provided by third parties and may be subject to their own terms and conditions.

We may also introduce new features or services to the website from time to time. Any new features will also be subject to these Terms unless otherwise stated.

Section 8: Third Party Links

Our Services may contain links to third-party websites or services.

We are not responsible for the content, accuracy, availability, or practices of third-party websites, and visiting third-party websites is at your own risk.

Any issues concerning third-party products or services should be raised directly with the relevant third party.

Section 9: Relationship With Shopify

Madeva's online store may be powered by Shopify, which provides the technology used to operate our online store and Services.

Any purchases you make through our store are made directly with Madeva.

Shopify is not responsible for the products sold by Madeva or for any aspect of the transaction between you and Madeva.

Section 10: Privacy Policy

Any personal information we collect is handled in accordance with our Privacy Policy.

As our store may be hosted or supported by third-party technology providers, certain information may also be processed by those providers as necessary to provide and improve the Services.

Please review our Privacy Policy for more information about how your personal data is collected, used, and protected.

Section 11: Feedback

If you send us ideas, suggestions, reviews, or other feedback, you grant Madeva permission to use that feedback for business and commercial purposes, subject to applicable law.

You confirm that any feedback you provide is your own, does not infringe the rights of another person, and does not contain unlawful or harmful material.

Section 12: Errors and Omissions

Our website may occasionally contain errors relating to product descriptions, pricing, availability, promotions, or other information.

We reserve the right to correct errors and update information where necessary.

If an obvious error affects an order, we may contact you and, where legally permitted, cancel or adjust the affected order.

Section 13: Prohibited Uses

You agree to use our Services only for lawful purposes.

You must not use our Services to:

Break any applicable law or regulation;
Infringe intellectual property or other rights;
Harass, abuse, or harm others;
Submit false or misleading information;
Send spam or unauthorized communications;
Impersonate another person or business;
Attempt to gain unauthorized access to our systems;
Introduce malicious software or harmful code; or
Interfere with the security or functioning of our website.

We reserve the right to suspend or terminate access to our Services if we reasonably believe these Terms have been violated.

Section 14: Termination

We may restrict or terminate your access to our Services where permitted by law, including where we reasonably believe that you have violated these Terms or engaged in fraudulent, unlawful, or abusive activity.

You remain responsible for any amounts owed up to the date of termination.

Sections that by their nature should continue to apply, including intellectual property, limitation of liability, and applicable legal provisions, will remain in effect after termination.

Section 15: Disclaimer of Warranties

Our Services are provided on an "as available" basis.

To the fullest extent permitted by applicable law, we do not guarantee that our website or Services will always be uninterrupted, secure, or free from errors.

Nothing in these Terms excludes or limits any statutory warranty or consumer rights that cannot legally be excluded or limited.

Section 16: Limitation of Liability

To the fullest extent permitted by applicable law, Madeva and its employees, partners, and service providers will not be liable for indirect, incidental, or consequential damages arising from your use of our Services or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, nothing in these Terms limits liability for death or personal injury caused by negligence, intentional misconduct, or other liability that cannot legally be excluded or limited.

Section 17: Indemnification

You agree to be responsible for losses, damages, or claims arising from your material breach of these Terms, your violation of applicable law or third-party rights, or your unlawful use of our Services, to the extent permitted by applicable law.

This provision does not limit any rights or protections you have under mandatory consumer law.

Section 18: Severability

If any part of these Terms is found to be invalid or unenforceable, that part will be limited or removed to the extent necessary, and the remaining provisions will remain in effect.

Section 19: Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies referenced on our website, make up the agreement between you and Madeva regarding your use of our Services.

They replace any previous agreements or understandings concerning the same subject matter, except where otherwise required by law.

Section 20: Assignment

You may not transfer your rights or obligations under these Terms without our written consent, except where such transfer is permitted by applicable law.

Madeva may transfer or assign its rights and obligations where legally permitted.

Section 21: Governing Law

These Terms are governed by the laws of the Federal Republic of Germany, subject to mandatory consumer-protection provisions that apply to consumers in their country of residence.

If you are a consumer, the choice of German law does not deprive you of mandatory protections granted to you under applicable consumer law.

Any disputes will be handled by the courts having jurisdiction under applicable law.