Shipping policy

Shipping & Delivery Policy, Madeva

Thank you for shopping with Madeva. We aim to keep our shipping process clear and reliable so your order arrives as smoothly as possible. This policy applies to orders shipped by Madeva.

Order Processing Time

Orders are processed within 1 to 2 business days, Monday to Friday. Orders placed on weekends or public holidays will be processed on the next business day.

Order Cut Off Time

Our daily cut off time is 4:00 PM CET (Central European Time). Orders placed before this time may be processed the same business day. Orders placed after the cut off will be processed the next business day.

Shipping Method and Transit Time

We use standard shipping, with an estimated transit time of 5 to 7 business days, Monday to Friday.

Total Estimated Delivery Time

Combining processing (1 to 2 business days) and transit (5 to 7 business days), you can expect delivery in around 6 to 9 business days.

Please note these are estimates and may vary due to carrier delays, weather, public holidays, high-volume periods, or other circumstances outside our reasonable control.

Shipping Charges

We offer free shipping on all orders, with no minimum purchase required.

Delivery Address

Orders are shipped to the address provided at checkout. Please make sure your delivery details are accurate and complete.

Madeva is not responsible for delivery issues caused by incorrect or incomplete delivery addresses provided by the customer.

Order Changes and Cancellations

If you need to change or cancel your order, contact us as soon as possible at support@madeva.shop.

Once an order has been processed or shipped, we may no longer be able to make changes or cancellations.

Nothing in this section limits any statutory cancellation or withdrawal rights you may have under applicable law.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking details where tracking is available.

Tracking information is usually available within 24 to 48 hours after dispatch.

Lost or Delayed Orders

If your order seems delayed or lost in transit, contact us at support@madeva.shop and we'll follow up with the courier on your behalf.

Delivery delays do not affect any mandatory consumer rights you may have under applicable law.

Contact Us

Address: Löhestraße 11, 53773 Hennef-Stoßdorf, Germany

Email: support@madeva.shop

Our support team is ready to help you with any questions and to ensure a smooth and stress-free shopping experience.