Refund policy

Return & Refund Policy, Madeva

At Madeva, your satisfaction matters to us. Please read this Return & Refund Policy before placing an order. By purchasing from our store, you agree to the terms outlined below. This policy applies to orders placed through our store.

1. 30 Day Return Window

You can request a return within 30 days of receiving your order. To qualify, items must be unused and in their original condition, with all original tags and packaging intact, and you'll need to provide proof of purchase such as your order number. Items that don't meet these conditions may be declined.

2. Starting a Return

To begin a return, contact our support team at support@madeva.shop. Once approved, we'll send you return instructions and, where applicable, a return shipping label. Please don't send items back before receiving approval, as unapproved returns may not be accepted.

Returns should be sent to:

Madeva
Löhestraße 11
53773 Hennef-Stoßdorf
Germany

3. Damaged, Faulty, or Incorrect Items

Please check your order as soon as it arrives. If something is damaged, faulty, or not what you ordered, contact us at support@madeva.shop with photos of the issue, and we'll work to resolve the issue as quickly as possible.

Nothing in this policy limits your statutory consumer rights regarding defective or incorrect products.

4. Exchanges

We offer exchanges for damaged, faulty, or incorrect items, subject to availability. Delivery times for exchanged items may vary depending on your location.

5. No Restocking Fees

We don't charge restocking fees. You won't be penalized for returning an eligible item.

6. How Refunds Work

Once we've received and checked your return, we'll let you know the outcome. Approved refunds go back to your original payment method and are typically processed within 5 to 7 business days after approval. Your bank or card provider may take a little longer to show the refund on your statement.

Where applicable, statutory refund rights under German and EU consumer law remain unaffected.

7. Discounts and Promotions

We can't refund discounts or promo codes that weren't applied at checkout. Promotions must be used at the time of purchase and can't be applied afterwards.