How long does shipping take?
Orders are usually processed within 1–2 business days. Standard delivery typically takes 5–7 business days after dispatch.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders with no minimum purchase required.
What is your return policy?
You can request a return within 30 days of receiving your order. Items should be unused and in their original condition. Statutory consumer rights remain unaffected.
How do I start a return?
Contact us at support@madeva.shop with your order number and we'll provide you with the return instructions.
When will I receive my refund?
Once your return has been received and approved, refunds are typically processed within 5–7 business days. Your bank or payment provider may require additional time.
How can I contact Madeva?
You can reach us at support@madeva.shop. We're happy to help with questions about products, orders, shipping, returns, or anything else.